Refund and Returns Policy

Date last updated: 26th August 2025

This return policy is valid for all orders within Singapore.

Our refund and returns policy lasts 10 days from the arrival of your order.

We do not offer exchanges, only returns and refunds.

If 10 days have passed since the date of arrival, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require:

A receipt or proof of purchase
Images detailing the issue with the product

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a processing time window of 14 days.

If your payment method was PayNow QR, we will be in touch with you for refund payment instructions.

Late or missing refunds

Please give us 14 days processing time for us to process and issue your refunds.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

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